FAQ

Is there a delivery fee?

Delivery is included within a 20-mile radius of zip code 06460. Anywhere outside of 20 miles will incur a delivery fee. 

What are the dimensions of the play area? How much room do I need?

A standard setup is about 10x10 and then the additional space needed for the bounce house.  Other size spaces can be accommodated! Please let me know what we have to work with and we can iron out the kinks. 

What ages can play?

Softplay equipment can be used by children ages 0 months to 6 years old and the toddler bounce house is suitable for children up to the age of 8. 

If you have older children you'd like to include in the fun, please let me know and we can try to work out something that can accommodate them as well. I'd hate for any child to miss out on the fun! 

Is the setup for indoor or outdoor play?

Either, or!  If you'd like to setup outdoors, a shaded or covered area is required. The play equipment could get very hot when in direct sunlight. Setup will also require power so please be mindful of power outlets close to where you'd like to be. A tarp will also be utilized underneath setup but please make sure the ground is flat, well drained, clear from glass and debris. Outdoor setup will also incur an additional $75 fee for cleaning.

If setup is indoors where there are stairs or to venues that require the equipment to be hauled long distances from where we can load in, an additional charge may apply. Please communicate all possible routes, entrances and other challenges before the day of the event so accommodations can be planned for and don't slow down the setup process.

Does the weather impact setup? 

If there is inclement weather the equipment cannot be setup outside. These conditions make the Softplay area unsafe. Should there be no indoor alternative, a credit will be issued for a rain date. 

How long will setup take? 

Setup and removal of the equipment will take about an 1-2 hours depending on the package. Setup time will not be part of your booked time. Please take this into account when booking venue times. Also please ensure easy access to the venue for unloading and loading of equipment. Any restrictions (e.g. lack of parking, stairs) must be reported prior to the event. Failure to do so may result in an additional fee.

What happens if any equipment is damaged during my event? 

A repair charge will be incurred if the Bounce House or Soft Play equipment are damaged due to negligence or preventable circumstances. A standard cleaning fee will be included in your package. If upon further inspection during breakdown, it is found that there is additional cleaning needed from not following the general rules of play, a subsequent cleaning fee will be added. 

The general rules are as follows to ensure your safety and the condition of our equipment for maximum usage: 

• no shoes (or heels)

• empty pockets before play 

• no food or drinks 

• nothing that may stain or puncture 

• no over crowding 

• no wrestling

• no silly string, confetti or glitter

• no sand

• no face paint

• Please gather all balls back into the ballpit prior to arrival for breakdown--an additional fee may be billed 

• The equipment must not be moved after it's set up in the spot previously confirmed by client and CreatedbyME Events

Do you have insurance? 

Yes! CreatedbyME is insured through a general liability policy. Please note that it is the party host's responsibility to maintain adult supervision of the equipment and those using it, at all times. The number of children playing at a time to the number of adults supervising should also be considered to prevent overcrowding accidents. 

A contract will require signature prior to your event to acknowledge you understand that CreatedbyME Events cannot and will not be held suit to any claims.

What are the rules for the play area?

• Our equipment is for children from 0 to 6 years old; the toddler jumper is suitable up to age 8.

• Adults- do not sit on the play equipment to avoid damage and risking your security deposit.

• No face paint, slime, chalk, markers, crayons, paint, playdoh, colored items, or sharp objects in the soft play area.

• No food, drinks, candy, or gum on the soft play equipment.

• Only socks and little feet on the soft play equipment; no shoes or heels allowed.

• No confetti, glitter, or sand on the play equipment; additional fees will apply.

• Do not move the soft play equipment after setup to avoid losing your security deposit.

What are you cleaning protocols?

All equipment is thoroughly cleaned, santitized and disinfected after each use and before it's next event.  CreatedbyME uses nontoxic cleaning products to ensure the health and safety of your friends and family. 

If any of the equipment is not up to standards upon setup, please let me know immediately so this can be amended right away! 

Do you offer additional services? 

Additional a la carte services can be added! If you'd like to have your event staffed so other adults can take a break and enjoy their time, this service can be tacked on. 

Don't be afraid to ask. CreatedbyME Events is constantly growing to give you the best party experience 😊

How far in advance do I need to book?

More notice is always better to make sure I can offer you the best experience. If you are looking to add customization to your package, I'll need at least a months notice so I can source and create customization requests.  If you're not looking for customization I'll need at least a weeks notice to ensure setup can happen. 

What forms of payment do you accept?

CreatedbyME Events requires a $100 security deposit upon booking and the final payment before your scheduled event. Forms of payment that are accepted are Cash, Venmo, Zelle, Paypal or ACH payment.